Privacy Policy




Thanet Community Development Trust (TCDT) understands the importance of personal information and how it is used.  We respect and value the privacy of everyone we work with and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and the individual’s rights under the law.


 1. Information About Us


Thanet Community Development Trust. 


The Charity is registered as a charitable company limited by guarantee and was set up by a Trust deed on 01/05/2002. The registered number is 4385681.


The Charity is constituted under a Trust deed dated 01/05/2002 and is a registered charity number 1094701.


The registered office of TCDT is: Hereson Family & Community Centre, Lillian Road, Ramsgate, Kent, CT11 7DT


VAT Number:  GB784 4569 79


Data Protection Officer: Keith Morris

Email Address:

Telephone Number: 01843 855155

Postal Address: Hereson Family & Community Centre, Lillian Road, Ramsgate, Kent  CT11 7DT

Website address: 


We are registered by Companies House, the Charity Commission and the Information Commissioners Office?


 2. What Does This Notice Cover?


This Privacy Policy explains how we use personal data: how it is collected, how it is held, and how it is processed.  It also explains the individual’s rights under the law relating to personal data.


 3. What is Personal Data?


Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information that enables people to be identified. Personal data covers obvious information such as name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.


 4. What Are The Individual’s Rights?


Under the GDPR, individuals have the following rights, which we will always work to uphold:


a)  The right to be informed about our collection and use of personal data. This Privacy Notice should contain all relevant information but anyone requesting further details can contact us using the details in Part 11.


b)  The right to access the personal data we hold. Part 10 explains how to do this.


c)  The right to have personal data rectified if any of an individual’s personal data held by us is inaccurate or incomplete. The details in Part 11 explain how to do this.


d)  The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any personal data that we have. Contact us using the details in Part 11 to find out more.


e)  The right to restrict (i.e. prevent) the processing of an individual’s personal data.


f)  The right to object to us using an individual’spersonal data for a particular purpose or purposes.


g)  The right to data portability. This means that, if someone has provided personal data to us directly, we are using it with their consent or for the performance of a contract, and that data is processed using automated means, they can ask us for a copy of that personal data to re-use with another service or business in many cases.


h)  Rights relating to automated decision-making and profiling. We do not use personal data in this way.  For more information about our use of  personal data or exercising rights as outlined above, individual’s can contact us using the details provided in Part 11. Further information about their rights can also be obtained from the Information Commissioner’s Office or the local Citizens Advice Bureau. If anyone has any cause for complaint about our use of personal data, they have the right to lodge a complaint with the Information Commissioner’s Office.


 5.  Personal Data We Collect


We may collect some or all of the following personal data (this may vary according to the  relationship the individual has with us):


 • Names;   • Date of birth;    • Gender;    • Address;    • Primary Identity document detail;   • Trusted government document detail;    • Financial and social history document detail;   • Nationality;   • Email address;   • Telephone number;   • Organisation/Business name;   • Job title;    • Profession;    • Payment information;    


Personal data is obtained from the following third parties:


DWP;    • The Disclosure and Barring Service;   •CXK;    •KCC;   •Ramsgate Probation Office;     •National Careers Service     •Third Parties with prior permission


 6. How We Use Personal Data?


Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract, because individuals have consented to our use of their personal data, or because it is in our legitimate business interests to use it.  Personal data will be used for the following purposes:


•   Providing and managing financial accounts.

•   Supplying our services to individuals and organisations. Personal details are required in order for  us to enter into contracts with our service users.

•   Personalising and tailoring our services for individuals and orgnanisations.

•   Communicating with individuals and organisations. This may include responding to emails or calls.

•   Supplying service users with information by email AND/OR post AND/OR telephone that they have opted-in to.

•  Following up with past service users for monitoring purposes.


 With permission and/or where permitted by law, we may also use personal data for marketing purposes, which may include contact email AND/OR telephone AND/OR post with information, news, and offers on our services. We will not send any unlawful marketing or spam. We will always work to fully protect our service users rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and they will always have the opportunity to opt-out.


 7. How Long We Keep Personal Data


We will not keep personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):


•   Service Users’ Personal Data will be retained for six months from the end of a course;

•   Business accounting information will be retained for seven years.


8. How My Personal Data is Stored or Transferred


We will only store or transfer personal data in the UK. This means that it will be fully protected under the GDPR.


 9. Sharing Personal Data


We may share personal data with other companies/organisations for providing our contractual services. We may sometimes contract with organisations to supply services on our behalf. These may include payment processing. In some cases, those third parties may require access to some personal data that we hold. If any personal data is required by a third party, as described above, we will take steps to ensure that it is handled safely, securely, and in accordance with individual’s rights, our obligations, and the third party’s obligations under the law, as described above in Part 8. If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that it is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8. In some limited circumstances, we may be legally required to share certain personal data if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.


 10. How Can Personal Data Be Accessed?


If an individual wants to know what personal data we have about them, they can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible, a Subject Access Request Form is available for you to use. There is not normally any charge for a subject access request.  If a request is ‘manifestly unfounded or excessive’ (for example, if someone makes repetitive requests) a fee may be charged to cover our administrative costs in responding.  We will respond to a subject access request within thirty days and, in any case, not more than one month from receiving it. Normally, we aim to provide a complete response, including a copy of the personal data record within that time. In some cases however, particularly if the request is more complex, more time may be required up to a maximum of three months from the date we receive the request. Applicants will be kept fully informed of our progress.


 11. How Can We Be Contacted?


To contact us about anything to do with personal data and data protection, including to make a subject access request, please use the following details (for the attention of Keith Morris):


Email address:

Telephone number: 01843 855155

Postal Address: Hereson Family & Community Centre, Lillian Road, Ramsgate, Kent CT11 7DT


12. Changes to this Privacy Notice


We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available on our website.


Contact Us

Thanet Community Development Trust

Hereson Family & Community Centre

Lillian Road



CT11 7DT

Tel: 01843 855155


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